We want you to be happy with what arrives. If you are not, tell us and we will make it right.
If something arrives damaged
Send us a photo of the product and the packaging within 48 hours of delivery, along with your order number. We will replace it or refund you in full, whichever you prefer. You will not pay anything to return it.
If we sent the wrong thing
Wrong product, wrong pack size, or an item missing from your parcel — let us know and we will send the right one straight away, or refund you. Again, at our cost.
If the product is past its best
If what reaches you is expired, too close to its use-by date to be usable, or simply not what the website described, we will replace it or refund you in full.
If your order arrives late
If we deliver later than the timeline we gave you, and it is not down to something genuinely outside our control such as weather or a courier strike, you can return it for a full refund.
What we cannot take back
Once a pouch has been opened or used, we are not able to accept it back — food safety rules simply do not allow it. The only exception is where the product was faulty, or not what we said it was. Then it comes back regardless.
One thing worth knowing about natural spices
Our blends are made without artificial colour, flavour enhancers or preservatives. That means the colour is usually duller than a supermarket packet, and the aroma and pungency can vary a little from batch to batch, because chillies and spices from one harvest are never identical to the next.
That variation is a sign of real ingredients rather than a fault, so it is not on its own a reason for a return. But if a blend genuinely does not taste right to you, please write to us anyway — we would honestly rather know.
Cancelling an order
You can cancel any time before we hand the parcel to the courier, and you will get every rupee back, delivery charge included. We do not charge a cancellation fee.
Once it has been dispatched we cannot cancel it, but the sections above still apply.
How refunds work
- Refunds go back to the same method you paid with.
- We start the refund within 3 working days of agreeing it.
- It usually shows up in 5 to 7 working days after that — the exact timing is up to your bank.
- If the whole order is cancelled or returned, the delivery charge comes back too.
If money was taken but the order did not go through
Payment gateways occasionally debit an amount without confirming the order. This normally reverses itself within 5 to 7 working days. If it does not, send us the transaction reference and we will chase it with Razorpay for you.
Need help?
Write to us at zestright4u@gmail.com or call or WhatsApp +91 80508 45408. We are around Monday to Saturday, 10am to 6pm.
We reply to every message within 48 hours, and we will always have your problem sorted within a month — usually far sooner. If you would like our full contact and grievance details, they are on our Contact page.